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Create your accountSet up your account: the Get started checklistChoose how your team clocks inGet the mobile appAdd more locations as you growLocation settings: every switch explainedAdd your employeesTeam member settings: every section of the profilePay rates and rate history — raises, back-dating, and rolesInvite your team to the appCollect SMS consent (TCPA)Build and publish a scheduleSort, filter, and read the gridEmployee availability changesSchedule templatesWork the Compliance pageMeal break waivers: request, sign, trackBreak lengths, reminders and ran-long flagsPaid sick leave: policies and balancesCustomize attestation questionsPay period review & certificationTraining: library, assignments, recordsCal/OSHA restaurant safety trainingGet ready for a Cal/OSHA or OSHA inspectionSet up the entrance tablet (PIN kiosk)Recommended hardware for the entrance tabletLock the tablet to the kiosk (manager passcode to exit)Photo at each punch (buddy-punching protection)PINs explained: punch PIN vs Manager PINLock punches to the scheduleRun Schedule Clock mode (the published schedule is the time record)Early clock-ins and late clock-outsClock Station: live time cards, manual entries and correctionsThe Time Entries report, column by columnEmployees can ask for a punch correction — you approve or denyEmployees confirm punches you entered or editedConnect DailyPay (earned wage access)Connect Toast POS to SafeShiftConnect Square to SafeShiftTip declarations at clock-outTip pooling & distribution: how tips get splitSet up the Attestation StationEmployees who work at multiple locationsDepartmentsApprove shift swapsSend announcementsTime off & PTOHR actions & AI-drafted noticesAccess levels: give someone manager accessOnboarding documents & the digital W-4Send a policy for everyone to sign (Policy Campaigns)Other documents on fileBilling, plans & seatsRun payroll with SafeShift: from pay period to paidEditing pay after a run is locked (pay instruction)Adding bonuses, commissions and corrections to a pay periodBonus True-Up tool — the California lookback, step by step

Send announcements

Broadcast to your whole team or a targeted slice — in-app with push, SMS, and email, with one attachment.

Announcements reach your team where they actually look: the app inbox (with a push notification), text messages, and email. You choose who it goes to — everyone, one location, or just certain access levels — and the composer shows you exactly how many people it will reach before you send.

  1. 1

    Compose

    Go to Inbox → Announcements → + New Announcement. The banner at the top shows the audience — it follows the location picked in the sidebar (All locations = everyone), and updates live as you narrow it.

    The New Announcement composer with the audience banner and Send-to chips
  2. 2

    Pick who it goes to

    Send to defaults to *Everyone*. Tap chips to narrow by access level: Team members, Shift leads, Managers, Location admins — in any combination. This is the *access level* (what their login can do), not the job role. Example: All Locations + Managers + Location admins reaches your management team at every site and nobody else.

  3. 3

    Pick the channels

    In-App stores it in every recipient's inbox and sends a push notification to their phones. SMS texts everyone who has texting consent on file. Email goes to everyone with an email address — and it's the one channel that carries an attached file directly.

  4. 4

    Attach a file (optional)

    One PDF or image, up to 10MB — a new menu, a policy PDF, a schedule photo. In-app readers open it right in their inbox; the email carries the actual file; the SMS says “📎 view it in the SafeShift app” and points them there.

Good to know

  • SMS never carries the file itself — that's deliberate. Picture messages are unreliable across carriers and get filtered as spam, so the text points people at the app where the file always opens.
  • If your filter matches nobody, the Send button disables and the server refuses — an announcement can never silently go to zero people.
  • The recipient count in the banner is exactly who gets it: active employees only, scoped to the picked location and Send-to chips.

If something goes wrong

My employee didn't get a push — why?

Push needs a registered device: they must have logged into the mobile app and allowed notifications at least once. Employees without the app still get the inbox message (visible next login) plus any SMS/email copies you selected.

Can I send to just the cooks or just the servers?

Yes, via departments: pick a specific location in the sidebar and department chips (Front of House, Back of House…) appear under Send to — set them up first in Settings → Locations. Job-title audiences (“all Servers”) remain on the roadmap.

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