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Create your accountChoose how your team clocks inGet the mobile appAdd more locations as you growAdd your employeesInvite your team to the appCollect SMS consent (TCPA)Build and publish a scheduleSort, filter, and read the gridEmployee availability changesSchedule templatesWork the Compliance pagePaid sick leave: policies and balancesCustomize attestation questionsPay period review & certificationTraining: library, assignments, recordsCal/OSHA restaurant safety trainingGet ready for a Cal/OSHA or OSHA inspectionSet up the entrance tablet (PIN kiosk)Lock the tablet to the kiosk (manager passcode to exit)PINs explained: punch PIN vs Manager PINLock punches to the scheduleEarly clock-ins and late clock-outsThe Time Entries report, column by columnEmployees can ask for a punch correction — you approve or denyConnect DailyPay (earned wage access)Tip declarations at clock-outSet up the Attestation StationEmployees who work at multiple locationsDepartmentsApprove shift swapsSend announcementsTime off & PTOHR actions & AI-drafted noticesAccess levels: give someone manager accessOnboarding documents & the digital W-4Other documents on fileBilling, plans & seatsEditing pay after a run is locked (pay instruction)Adding bonuses, commissions and corrections to a pay period

Approve shift swaps

Employees offer or trade published shifts; nothing changes until a manager approves.

Shift swaps let your team solve their own coverage problems — with you as the final gate. An employee offers a shift for takeover (someone claims it) or proposes a direct trade; the coworker consents; then it lands in your approval queue. Nothing on the schedule moves until you approve.

  1. 1

    Find the queue

    On the web, it's Schedule → Swaps & Covers; on the manager mobile app, Schedule → Swaps. Push notifications deep-link you straight there when a request needs you.

    The manager Shift Swaps approval queue
  2. 2

    Read the advisories

    Each request shows warnings computed for you — like the new owner crossing 8 scheduled hours that day or 40 that week (overtime exposure in California) or a role mismatch (a host claiming a line-cook shift). Advisories warn, they never block: you decide.

  3. 3

    Approve or deny

    Approve and the shift moves instantly — reminders re-arm for the new owner automatically. Deny a takeover and the shift reopens for other claimants by default (uncheck to make the denial final). The full request trail — who offered, who consented, who approved — is kept as an audit record.

Good to know

  • Swaps only touch future, unstarted, published shifts — a shift that's already begun can't be swapped, ever.
  • Swaps are on by default; you can turn them off per location in Settings → Locations.
  • Employees only ever see coworkers' first name, last initial, role, and shift time on the swap board — no phone numbers, no pay data.

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