📖 All guides
Collect SMS consent (TCPA)
Text-message break reminders legally require each employee's opt-in — SafeShift collects and records it for you.
U.S. law (TCPA) requires consent before a business texts an employee. SafeShift enforces this on every send path: no consent on file, no SMS — period. Push notifications through the app don't need SMS consent, which is why inviting people to the app first is the easiest route.
- 2
Employees opt in from their phone
Each employee confirms on their own device. The opt-in is recorded with a timestamp — it's part of your compliance evidence, not just a setting.
If something goes wrong
An employee never got the consent text — what do I check?
Confirm the phone number on their profile is correct (US numbers auto-format to +1XXXXXXXXXX). If it's right, re-send from the Team page.
Do app push reminders need SMS consent?
No. Push notifications go through the app, not the phone network — employees who install the app get break reminders immediately, no opt-in required.

